CALL CENTER AGENT. Staffed the call center with 300+ customer service representatives responsible for processing Medicaid and Affordable Health Care Act applications. Generated and executed business and financial plans in response to business strategies. Developed and implemented performance-management dashboard. Add white … In consultation with other departments, my organization developed technical requirements and design for the switching platform. Please provide a type of job or location to search! Junior Call Center Specialist Resume. Your resume should be as relevant to the job you’re applying to as possible. A winning Call Center Agent resume should showcase an outgoing and confident attitude, willing and able to form and nurture new relationships with clients. It’s actually very simple. May maintain direct, continuing relationships with certain customers, Able to work under indirect supervision. Bilingual Call Center Agent. Mandatory overtime may occur based on work load and may include Saturdays, 1+ year of call center and/or sales experience OR at least 1 year of experience working in a high volume call center environment, Must be able to create, copy, edit, send & save using Microsoft Word, Excel & Outlook, Must be able to type and talk at the same time and navigate through multiple screens, Ability to maintain confidentiality and adhere to HIPAA requirements, Experience working in a metric driven work environment, Experience working in a customer retention focused role, Experience working in the Healthcare Industry, Experience working with Medicaid or Medicare, *Available to work Monday-Friday from 8:00am-5:00pm and/or 9:00am-6:00pm***, Mandatory overtime may occur based on work load and may include Saturdays*, Available to work Monday - Friday from 8:00 am - 5:00 pm or 9:00 am - 6:00 pm, Mandatory overtime may occur based on work load and may include Saturdays, 1+ year of call center and/or sales experience OR at least 1+ year of experience working in a high volume call center environment, Bilingual skills in English and Spanish or Korean, Answer a minimum of 85 calls per day resolving moderate to complex issues, Verify and update patient demographic and insurance information, Receive and process expedite, stat and at-risk referrals, Contact patients to advise of appointment and referral status, Process and resolve expedited patient complaints, Review and processing of medication refills, SHS training curriculum must be completed within two years of training, Able to demonstrate customer service and proper telephone etiquette, Advance computer skills in Windows environment, Strong listening, critical thinking, decision making, telephone, customer service and problem solving skills, 6+ months experience in a customer service / call center or healthcare environment, Training in a medical office or customer service related field, Interpret, translate, explain, and provide applicable, accurate, and appropriate information with respect to products and services, policy and procedure, account status, marketing promotions and campaigns, and explaining billing and shipping details, Handle a high volume of calls covering the full range of customer needs in a prompt and professional manner, obtaining all information for transaction execution, Summarize every interaction to prevent repeat calls or cancellations, Protects all customer information in a professional and confidential manner, Ability to navigate through multiple systems and resolve complex multichannel issues, Answers inbound customer calls concerning troubleshooting or questions about one or more products, e.g., instructions about hooking up Cox’s equipment or their own. Objective – Aspiring to obtain a position as a call center representative in a dynamic environment, to handle calls for the corporation, respond to simple queries and route calls to … Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. Managed software and hardware deliveries from CISCO, IntervoiceBrite, Periphonics, IBM, HP, Sun, and Compac. Implemented technology to boost call center performance. Establishes a climate that results in exceptional customer service. Directed the strategic planning and deployment of nationwide switching and call center systems, including traffic management for 3,500 agents at seven call center locations. With customer concurrence to accept a service contract, closes new contracts, Provides warm referrals to Sales for sales leads for new services (RGUs), Notes the call in customer record. Schedule appointments for patients and ensure the following:obtain and enter accurate demographic … Directed a staff of 45 software development professionals and a budget of more than $5 million. You may also want to include a headline or summary statement that clearly communicates your goals and qualifications. A cheerful call center representative answering a call. Planned, directed, built and implemented the Exchange's call center operation. Established business processes with Insurance carriers and state agencies' call centers. Managed strategic planning and day-to-day operation of three statewide call centers delivering timely unemployment insurance benefits to the citizens of Washington State. Download Call Center Customer Service Representative Resume Sample as Image file, Customer Service Representative Resume Sample, Senior Customer Service Representative Resume Sample, Customer Services Representative Resume Sample, Call Center Customer Service Rep Resume Sample, Contact Center Customer Service Resume Sample, Service & Support Representative Resume Sample, Bank Customer Service Representative Resume Sample, Customer Service / Customer Operations Resume Sample, Customer Service Customer Representative Resume Sample, Provide directions and general assistance, Keep customer informed about progress by checking the status of work orders in customer record system, Adhere to quality standards, meeting sales and performance goals set by management, Provide assistance/support to other areas of the business, This position will also assist in scheduling shop workload, Make outgoing calls- callback management and miscellaneous calls as assigned, Send and receive tasks to Provider offices to assist patient with access to medical care, Effectively processes customer requests and transactions in accordance with bank policies and procedures including utilizing the Language Line process to serve non-English speaking customers, Recommend alternative banking products and/or make referrals to other departments, Provide information on bank products as requested by the customer, Complete maintenance as requested including address changes, check orders, stop payments, account closings and ATM/Debit card captures, May answer customer telephone banking inquiries via email, Recommend ways to improve processes and better manage expenses, Answer inbound calls within guidelines/goals established by the client and contact center management, Receive and track H&WS work order requests and dispatch work orders to maintenance staff, Responds to requests for assistance and/or possible processing of credit card authorizations, Proactive response to inquiries from patients, Providers, and internal medical personnel, Answering inbound calls from our valued members and assisting them with their inquiries, Conforms with and abides by all regulations, policies, work procedures, instruction, and all safety rules, Dependable, reliable and able to perform duties with minimal supervision, Ability and Knowledge of Basic Computer Skills, Excellent interpersonal skills, with the ability to communicate clearly and effectively with a customer based approach, Ability to multi-task and be comfortable in a fast-paced worked setting while remaining diligent to accuracy, Strong critical thinking, problem solving and judgment skills, with the ability to make sound and reasonable decisions through careful evaluation and understanding of the impact of those decisions, Total Rewards Benefits Package including 401K (up to 6% company match),Tuition assistance, Medical, dental, vision, and life insurance, Wellness Program, Paid Time Off (PTO), Short-term Disability, and on-site amenities including fitness center, game room, internet bar, food vendors, Employee Credit Union/ATM, Professional industry designations such as LOMA’s Associate Life Management Institute (ALMI), Associate Customer Service (ACS), or Associate Annuity Products and Administration (AAPA) or demonstrated work toward achieving designations, At least three years life insurance and/or annuity contract experience in a call center, new business or in-force customer service role or comparable insurance or financial services experience, Thorough knowledge of annuity and life products and processes, especially for fixed and indexed annuity products and current tax laws and regulations as applied to life and/or annuity policies and contracts, Total Rewards Benefits Package including 401K (up to 6% company match), company funded pension plan, Tuition assistance, Medical, dental, vision, and life insurance, Wellness Program, Paid Time Off (PTO), Short-term Disability, and on-site amenities including fitness center, game room, internet bar, food vendors, Employee Credit Union/ATM, Ability to work in a fast paced and quickly changing work environment, Exceed our customer expectations by documenting call details and new account information into the system and completing any forms required to request action by other departments, Educate customers on billing details, Cox policies and procedures concerning prices, billing and service, Perform any necessary calculations pertaining to fees, time periods, or dates, Work in an energetic call center environment answering inbound customer calls concerning inquiries about one or more Cox products, Trouble shoot the root cause of customer problems and identify the action required (using company databases, customer information, and collaboration with other departments) to resolve issue and schedule service appointments when necessary, Provide total customer service by asking questions and listening to customers in order to understand their needs, requests, or problems while identifying sales and up-selling opportunities that will drive additional revenue for the company, Provide seamless customer experience through documenting call details and new account information into the computer system and completing any forms required to request action by other departments, High school diploma (or equivalent) is required, Ability to engage the customer emotionally, Ability to synthesize information and process common service requests, Respond to inbound calls and resolve customer and agent service requests according to EquiTrust policies in a prompt, efficient and courteous manner for external customers, agents, departmental staff and other EquiTrust personnel at all times, Assist agents, clients and industry companies with completing requests regarding EquiTrust annuity and life product business, Verify new applications and received in-force requests for completeness and corresponds with agents to request additional information or required forms, Confirm the status and requirements of pending and processed In-force and New Business transactions with agents and clients, Track daily/weekly calls and prepares status reports, Coordinate, prepare and send email or written correspondence and service requirements to Agents and clients, Document and track each call and correspondence as completed, Flexibility in scheduling of daily activities, Previous customer service, customer care, contact center and call center highly preferred, Must demonstrate the ability to multitask and focused attention to detail required, Ability to meet established customer service requirements, Provide information on a variety of complex customer service issues requiring knowledge of life insurance/retirement/annuity products and transactions focusing on customer satisfaction, quality, and efficiency. In-depth knowledge of strategic planning and business unit development. Some … No need to think about design details. Objective : Passionate professional with more than seven 7 years of extensive retail customer service supervisory experience and over three 3 years experience in the Temple Access Center … This included all technology for a 300-agent call center offering unemployment insurance to Washington citizens. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form, Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, High School / GED required; Associates Degree or Equivalent from a 2 year college or technical school preferred, High School Diploma or GED required; Associates Degree preferred, Minimum of one year of customer service experience; call center and/or banking experience preferred, Proficiency in Microsoft Office applications and accuracy in data entry required, Ability to effectively listen, ask probing questions, understand concerns, and overcome objections, Strong sales and service orientation required, Maintain a positive attitude and be adaptable to change, Educate and advise callers on their benefits, the system, and all related processes, Research customer requests and follow up with customers as needed, Proficient in Microsoft Word, Excel, PowerPoint, and Outlook, Must be familiar with the company's products and procedures, Some experience in a call center or customer service environment, Must be able to work in cooperation with others, Must be attentive to detail and ensure accuracy in work assignments, Basic computer skills with data entry experience needed, Must be able to communicate effectively with others and be a team-player, Must have the flexibility to work variable schedules, including weekends, Must be able to convey product information and availability to customers, Must possess the ability to deal tactfully with customers, Maintain regular contact with customers to process orders, Communication skills (both professional verbal and written), Computer experience with a preference in Microsoft Office, Ability to work together in a close-knit, fast-paced, challenging environment, Proven ability of independent judgment & ability to work under minimal supervision, One or more years of customer service or other telephone experience, Must be able to obtain and maintain government security clearance; pass drug screen, credit/criminal background check verification of US citizenship, Must be flexible to work Closings/Weekends/Overnights – shifts will be explained during interview, Address customer inquiries that come to Kroger through the toll-free number, Protects customer information in accordance with state and federal Pharmacy laws including HIPAA law and Corporation standards, Ensure all tasks are conducted with accuracy and in a customer first manner consistent with corporate policies, Answer business reply card correspondence, Professionally resolve and manage difficult customer situations, Ability to maintain and sustain established call center metrics, Serve as a liaison between The Kroger Co. and the customer, Ability to problem-solve with a goal of first contact resolution, Input accurate customer data into the customer relationship database while speaking on the phone, Keep managers and supervisors updated on consumer concerns and trends in product complaints, Frequent contact with divisions, Corporate Technology, Procurement and Marketing Departments, manufacturing plants and store personnel, Strong written and verbal communication skills with the ability to effectively communicate information to customers, Ability to organize and prioritize a variety of tasks/projects, Ability to maintain composure during stressful situations, Must be available to work different shifts as well as rotating weekends per the needs of the business. The job description is going to define the roles and based on that a person can work in the customer satisfaction department, the billing department, or retention. Jobs for call center reps are … © 2020, Bold Limited. Directed the management team, staff and vendors to provide all IT network and infrastructure services to the Employment Security Department, including desktop computing, print and file servers, Wide Area Networks, Local Area Networks and voice networks. Directed process improvements that eliminated agency's recession-created adjudication backlog. Organized unit into 5 functional areas with technical leads to coach and manage the software engineers. Resume Help Improve your resume with help from expert guides. Visionary operations leader with solid experience managing all levels of multiple business programs, including planning, budgeting, development and administration. Ability to write routine reports and correspondence. Planned all hardware upgrades to meet national capacity demands. When deciding which skills to list on your resume, you should scan the job description for keywords. Adapts customer communication to reflect any changes, Helps other TSRs by answering their questions, Attends work when scheduled even during irregular/unexpected days or hours; takes incoming calls as soon as possible following a previous call, Answering driver calls pertaining to a variety of questions regarding their company vehicle and programs they are enrolled in, Must be able to manage stress levels during high call volume periods, Utilize our internal issue tracking system – CARE – to follow through on customer inquiries and issues, Contacting drivers by phone or e-mail to gather missing information, request requirements pertaining to the yearly registration, address out of compliance items such as missing business and personal mileage records and overdue oil changes, Excellent communication skills. In this role, you will be a part of a customer service team, yet you will be asked to work independently to accomplish your tasks as well, Must have exceptional phone and written communication skills. A call center resume template can serve as an example to design a final resume to apply for the job. Medical call center representative , 01/2013 to Current UHS Medical Call Center – Norwich. Next in line is the awards and recognition section. Call center skills for resume As you write your resume, include your call center skills as you describe your past job responsibilities. Established key metrics, measures and controls to achieve business and performance objectives. All rights reserved. Download. Use clear, legible fonts and big headings. When writing your resume, be sure to reference the job description and highlight any skills, awards and certifications that match with the requirements. Most resume samples mention qualifications such as being customer-service oriented, having good listening and communication skills, being able to solve problems and resilience to stress and effort. Create a resume … Resume Sample for a Call Center Position (Word version) Download resume example (docx) Call Center Resume Example (text version) Dana Beverly. A call center resume template employers fall for. resume objective you should highlight your attitude toward the job. Suggest alternates or substitute products based on availability, Research and source products for customers using a variety of tools, including point-of-sale computer system, catalogs, websites, cross-references and internal contacts, Follow up promptly on all customer requests for information, quotes, alternative parts and delivery dates. Size: 52.7 KB. Analyzed performance data, benchmarking with all business partners to rework processes for success. Proven track record building highly effective performance-based teams focused on adding value to the customer. When making a resume for the call center position it is important to make a resume highlighting the experience of customer service. Work performed is somewhat difficult in content, but usually limited in responsibility, *Hours will be 12 pm- 10 pm four days a week***, Experienced in working in a call center environment, The ability to work a variety of schedules including, weekend, evenings and holidays, Look for areas of improvement through Lean concepts, Strong oral, interpersonal, and written communication skills, Strong customer service skills, including courteous telephone etiquette and professionalism; and the ability to exhibit patience and empathy, Demonstrates strong analytical skills with the ability to evaluate, develop, and deliver alternative courses of action, Demonstrates reliability and compliance with scheduling standards, Ability to express assurance and confidence, PC proficiency in Windows-based applications and strong internet skills, Team-oriented with the ability to work effectively with others, Customer service focused; ability to identify process improvements and to multi-task, Comfortable relating to customers in a patient, helpful way that demonstrates a genuine concern for improving the customer quality of life, Self-directed and the ability to problem solve in a positive, productive manner, Ability to positively deal with changes in a complex and rapidly changing work environment, Ability to apply the knowledge/skills learned in training to the day-to-day aspects of the job, Consistently achieve call quality score goals to meet client and customer satisfaction goals, Multi-task in several computer applications while holding a conversation with a customer, Must have an open schedule availability and be available evenings and weekends, Customer service experience with a minimum of 6 months, Ability to interact positively with customers, peers, and supervisors, Must be able to use multiple computer applications while communicating with customers, Recognizes consistent problem areas and reports to higher level for action, Seeks to retain account and/or suggest and encourage use of other services and products, More experienced associates will be involved in root cause analysis of more complex inquiries, Handle in-bound and out-bound calls from our customers in hazard insurance, mortgage banking and property loss, Works in a single client functional environment due to limited knowledge and skill set, Successful completion of company pre-employment assessment, Consistently meeting or exceeding performance measurement goals, Ability to excel in a structured environment, Input customer orders; assist customers in making product selections by asking questions and actively listening to identify customer needs. Management Information Systems and Business Management. Implemented and supported Microsoft Exchange and Active Directory services; Telecommunications (PBX, IVR, CTI, Call Centers, VOIP); Nortel and Genesys call center systems; CISCO switches and routers, application servers; Nortel and Genesys call center systems By organizing and managing vendors and operational units, we implemented new technology solutions over a 3-year period that saved the agency millions in procurement and maintenance costs. Bachelor's Degree , Management Information Systems and Business Management. This … CALL CENTER MANAGER RESUME TEMPLATE (TEXT FORMAT) SUMMARY. Tailor your resume … This template has space for the user to fill in details of his qualifications, past work … It’s actually very simple. Call Center Customer Service Representative Resume Examples & Samples 1+ years or more of business-to-consumer technical support experience, call center preferred, or a Bachelor's degree in a … Staffed the call center … The call center resume sample that we have attached below showcased the ideal certifications section: Call Center Resume: Awards & Recognition. As such, it is not owned by us, and it is the user who retains ownership over such content. Strong, independent decision-making ability and negotiation skills. Applications included prepaid card, 800 service, Line Information Database and Calling Name Database, operator services, Voice Over Internet Protocol (VOIP), Interactive Voice Response platforms, and directory services. A resume written from the view point of a student or person who has little relevant work experience and focused on getting a job in a call center. Instead of a generic objective statement, this call center resume sample makes the candidate’s summary front and center. DIRECTOR OF CALL CENTER OPERATIONS Jan 2012 to Current WASHINGTON HEALTH BENEFIT EXCHANGE - Olympia, Washington. - Instantly download in PDF format or share a custom link. Directed a staff of 75 switch engineers and vendor managers and a budget of more than $100 million. This includes both spoken and written language skills, as well as typing proficiency (40 words per min), Combination of teamwork and independence. 2406 Simpson Square Reed, OK … Enters disposition codes to document the nature of each call handled, May place follow-up calls to customers after receiving acknowledgment of action taken by other Cox departments, Participates in team meetings and individual meetings with Supervisor concerning own job performance, Attends job-related training that may include up to 8 weeks of modular of initial training; refresher training; product, service, and customer experience updates; and cross training, Reads new or updated reference material or announcements pertaining to construction schedules, outages, promotions, programming changes, specials, policies, and other Company business. Led continuous process improvement and Lean management efforts. Call Center Director Resume Samples 4.5 (43 votes) for Call Center Director Resume Samples. This sample call center agent resume provides an easy-to-use structure for you to insert your own work experience and showcase your abilities relevant to the call center position. How to Write a Resume Learn how to make a resume that gets interviews. Planned, directed, built and implemented the Exchange's call center operation. Build your call center agent resume fast, with expert tips and right and … Skills and … Keywords: student Call Center resume, template, centre, graduate, school leaver, college, sample, example, layout, CV, graduate, resumes … Guide the recruiter to the conclusion that you are the best candidate for the call center director job. Notes follow-up required on desk calendar or PC. … Director of Call Center Operations (Patient Care Group). Acquired, developed, motivated and retained high-caliber business managers and top-tier staff. Established operational strategies to ensure timely and quality services. A seasoned leader, with more than 15 years in call center operations and information technology management and more than 8 years managing large contact centers (300+ and 600+ customer service agents). Extremely motivated to constantly develop skills and grow professionally Call Center Manager with over 4 years of experience in planning and implementing call center … The resume sample shown above works because: It ditches the objective statement. Create a Resume in Minutes with Professional Resume Templates, Customer Care Call Center Customer Service Representative, Contact Call Center Customer Service Representative, Call Center Customer Service Representative, Call Center Customer Service Representative Resume Samples. (All TSRs are or will soon be 3-product trained, and TSRs in a single center will support wireless service as it becomes available. The Guide To Resume Tailoring. Call Center Resume Sample—25+ Examples and Writing Tips. It puts your most recent accomplishments up top. Developed roadmaps of feature deliverables, planned and scheduled load packages, and directed the efforts of team of software developers in the design, code and test of soft switch and SS7 signaling gateway. Those seeking to work in a Call Center Customer Service Representative position need to make display … Resume Templates Find the perfect resume template. Provided vision, direction and leadership to a management team responsible for more than 600 call center agents and adjudicators. Focus organizational objectives on the customer in line with company mission. Negotiates appointment time with the customer and tells customer if there is a charge for the service call, Takes payments by phone in some locations, Answers basic questions about programming over the phone; transfers customers to Sales for complex questions, Identifies sales lead generation opportunities, promotes Cox services, and offers service contracts. Spearheaded vendor management, deployment, and performance of ACD and IVR platforms. This way, you can position yourself in the best way to get hired. - Select from thousands of pre-written bullet points. Convince the hiring manager that you’re the right choice by incorporating these tips into your resume… Organized and engaged staff to deliver performance objectives and provide exceptional customer service. Conducting meetings to set daily, weekly and monthly goals. Conducted one … Increased staff productivity with performance-management tools. Enters the type of call in the iNav database, Initiates and documents Cox responses to customer contacts by keying new or changed information about accounts into the computer system and completing any forms required to request action by other departments or gather additional information. Representative resume is a free of cost document available in Word format you should scan the job description for.... 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