I've had 3 failed suicide attempts in a year, I cry all day everyday and almost every Sunday ends in a panic attack thinking about having to come back to this hell on Monday. The next day I quit. I still get nervous about taking calls when I come back from the weekend but I'm fine after the first few. I agree with running for the hills, but when you have bills to pay, a family to support, and a dog you take your meds and deal until something better comes your way...and pray. That ever so slightly dissipated when I started my first job in retail. [–]mackafterall 0 points1 point2 points 9 days ago (2 children). I worked in the Orlando call center. Screen out personal information as best possible to protect yourself! Since I'm already in school for it and I enjoy what I'm learning, I'm gonna press on. I worked on a call type with similar handling time targets (18 sec), albeit this was a number of years ago that I was frontline. I have been here for around 2 years and I feel like I could make some people's lives a lot easier with my tips. Too bad they sent us back. I'd still call them up to work their tickets, but I found that whatever social anxieties I had I could adapt to simply because I didn't have to deal with the same call volume. [–]lividlysane[S] 0 points1 point2 points 9 days ago (0 children). Just as an example (not meaning to brag), but I have a passion for music and feel I am proficient enough to pursue it professionally. I feel like I'm wasting the best years of my life, which is yet another source of anxiety. I fully believe in my capabilities to handle stressful situations. According to the National Center for PTSD, about 7 out of 100 Americans suffer from PTSD. Because management not giving a damn until everything is on actually on fire, and you are literally sitting there waiting for the next fire that you'll see coming from a mile off just like the next six fires behind it. As Rob Cole, LMHC, clinical director of mental health services at Banyan Treatment Center tells Bustle, PTSD is a response to trauma that can make individuals feel scared, hopeless, or … I was excelling at that job prior to the panic attacks. But, I'm tired of running away. I would randomly have massive panic attacks, complete with rapid heartrate and sweating, pale skin, etc. PTSD (posttraumatic stress disorder) is a mental health problem that some people develop after experiencing or witnessing a life-threatening event, like combat, a natural disaster, a car accident, or sexual assault. If you need help right away: Call 1-800-273-8255 Press "1" if you are a Veteran. Post-traumatic stress disorder (PTSD) is a mental health disorder caused by witnessing or experiencing a traumatic event. About two years ago I was raped twice. You can always look and see if Geek Squad is an option. Find handouts, apps, videos, and courses based on current research. Since I started my call center job for a wireless provider, I am literally turning into a basket case. Afterwards I threw myself into work and drinking to numb the pain, after I was raped the second time, I ended up going to a rape counseling center and speaking to … Cogito, co-founded by MIT Media Lab professor Alexander “Sandy” Pentland and alumnus Joshua Feast, uses voice analytics to help call center workers build a better rapport with customers, and to monitor PTSD symptoms in U.S. veterans. I have some friends that transferred from collections that hated their lives. System Administration, Networking & Help Desk, For Computer Science Career Questions: /r/cscareerquestions. I'm introverted, some might say anti-social. This isn't the worst thing, but I would have to go through a lot more therapy. Easier said than done but you're already being affected by the job. It’s been a few years since I’ve been there but I have friends still in it or just recently promoted out so I can give a good basic knowledge of what you would be doing and stuff and what you’d wanna be doing. Want to help manage the Wiki? Find a way out. My depression and anxiety were diagnosed a few months before I had a breakdown and had to leave my call centre job. This site provides educational resources for Veterans and also for health care providers, researchers, and the general public. PTSD is a condition in which a person experiences severe anxiety, intrusive memories, and nightmarish flashbacks that interfere with their daily life. Call centre veteran here. Effective treatments for PTSD include different types of psychotherapy (talk therapy) or medication. Recommendations? I understand this. Just get out of there. Those experiencing PTSD might turn to drugs or alcohol to self-medicate feelings of fear, anxiety and stress. Moronic and stupid things callers say r/ptsd: We are a supportive, respectful community for discussion and links of interest for people who have PTSD or have friends, family members, or … Having worked in a call centre for around two years at the arse end of the last decade, I’ve seen things. Chat online with a counselor; Call 911 or visit a local emergency room I had anxiety issues way before I started at the call center. Ideas? We were split into teams with double rows of cubicles. I feel a lot better, however still not ready for a call center job where I'm taking call after call. Get an ad-free experience with special benefits, and directly support Reddit. Is a Master Degree needed to have a good career in IT. I jumped at the chance to work at my call center because the pay was much higher than my fast-food management job at the time and it actually has benefits. Was put on 3 weeks of medical leave, and put on a cocktail of medication for anxiety, depression and seizures. I spent almost every day thinking about my job and what would happen if I got fired. With treatment trauma survivors can feel safe in the world and live happy and productive lives. I have the AWS SAA and Sec+.. what next? ** This includes things like (but not limited to); Ridiculous caller demands Moronic and stupid things callers say Moral support after dealing with awkward and difficult callers Happy and positive calls When I developed the issues, I was working for a major wireless provider in a large center. Call Today for Your Free VA Disability Case Evaluation: 1-(888) 392-5392. I worked in collections for 5 years, and by the end of that time I was having anxiety attacks in the car on the way to work, and crying in the bathroom at work. PTSD Treatment Basics. It just took a large toll on my mental health. The fires at that job dealt with serious injury and telling clients family that the client had passed. © 2020 reddit inc. All rights reserved. No dude you're not the only one. It helps seeing this. [–]creatureshockData Center Technician 1 point2 points3 points 9 days ago (1 child). Cookies help us deliver our Services. I ended up with a foul mood due to work stress. I think you should try to find different work if you can. I've noticed my job has affected school and other areas of my life and at that point it wasn't worth it. Every time I got dinged for a performance thing I spent the whole day freaking out about losing my job. Prob won’t get a call center vibe from them. A job should never be put before health and unfortunately a lot of people can't see it when they're in the middle of it, I know I didn't. A person's risk of getting PTSD depends, in part, on a combination of risk factors and resilience factors, as researchers call them. It took getting promoted to get me off phones more. It's not like I couldn't work professionally with people at all, it's just that people with introverted personality types are physically and mentally drained by interacting with people at a high volume. On a typical day you are required to interact with 50 to 80 angry, cranky, mean spirited customers. Sometimes I just get stuck on an idea. They had to call 911 and I got wheeled off the floor in a stretcher. I'd really like to get to a SD spot, where I can help people within the office. School districts might be harder starting out to land but def can get them after a GS role I think. Call 1-(888) 392-5392 for your free case evaluation or for the veterans helpline! PTSD can develop after any kind of trauma, most commonly sexual assault or combat experience. Ridiculous caller demands At one point, I did get to the point where I flinched whenever the phone rang. Don't cram for them. Our National Center for PTSD is the world leader in PTSD research, education, and treatment. Even when it's available, it is always on vibrate. REDDIT and the ALIEN Logo are registered trademarks of reddit inc. π Rendered by PID 24217 on r2-app-0cfbf511ae2110fab at 2020-12-25 21:03:37.147509+00:00 running 6abf2be country code: US. The site may not work properly if you don't, If you do not update your browser, we suggest you visit, Press J to jump to the feed. I got a job as a business tech support at Spectrum. This job has definitely contributed to my rut. Available en Español. Entry-level help desk job at $24/h? Posts with title only or messages with just links in the body will be automatically removed! I know help desk is an entry-level job but a lot of the listings I see in the Austin area seem to be call center oriented. Anything else. I'll try looking at some desktop support specific jobs :), [–]Jeffbx 1 point2 points3 points 9 days ago (0 children). It’s my first technical IT related job. This includes things like (but not limited to); Pearson Vue online exam payment method (Just trying to make it to 50 characters, don't know why this is required haha lol). Copper and fiber structured cabling is probably going to be your best bet. I have CompTia A+, Network+ certs and start my Security+ course in a few days. On another note, does anyone ever feel like they are squandering their working years at a call center? Most say things like, 'Oh it was like Call of Duty. Billing Call Center Representative (Former Employee) - Zanesville, OH - March 18, 2020. I was stressed every day. Most of these hotlines are open around the clock, and many of them have Spanish options and accommodations for those who are hard of hearing.Reputable hotlines to call for general mental health concerns include: 1. The fires were fun until I started experiencing calls like the injuries, 911, and death. Because it's just the nature of the position. After about three months there I requested a day off. It's definitely dependent on your center, though. I also looked at some traveling tech jobs for the school districts. Seriously, if you are flinching and on meds for it, quit the job and work retail. (self.ITCareerQuestions). Call centers are not representative of the whole of IT, so I wouldn't let that discourage you. PSA: Interviews are not exams. Getting counseling or treatment can help you manage your symptoms and keep them from getting worse. I actually was just looking at GS after posting this. Working at a call center can be a stressful experience. I started developing panic attacks while on the job. Up to 14% of the population of the US will suffer from PTSD in their lifetime. Anyone else start experiencing diagnosable anxiety issues that you believe is stemming from your job? I was wrong. A job is not worth your health and life over. Happy and positive calls, Looks like you're using new Reddit on an old browser. Get out if you can. I don't think IT it right for you. Posttraumatic Stress Disorder (PTSD) is a mental health problem that can occur after a traumatic event like war, assault, or disaster. Myself and many coworkers that started at Geek Squad went to work at large corporations. One of the most debilitating mental disorders a person can face is Post-Traumatic Stress Disorder (PTSD). Definitely! How to Deal With Stressful Call Center Jobs. We can provide advice! Created by /u/rykker. I wish that call centers had something called "The Void", where you transfer people to a robot who will listen to them talk shit all day. Honestly, I think it's what department you're in, or what type of center it is. It’s what helped me land my first corporate IT job which was service desk. Business tech support at Spectrum the whole day freaking out about losing my job and it is always on.! Sales-Oriented and I can help the nature of the position Evaluation or for the school districts weeks medical! 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